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FAQ
Frequently Asked Questions
What types of products do you offer?
We offer a wide range of artificial flowers, plants, florist accessories, and event decorations.
Are the flowers and plants real?
No, all our flowers and plants are artificial, crafted to provide long-lasting beauty without maintenance.
Can I see product samples before purchasing?
While we primarily operate online, we provide detailed images and descriptions of our products.
Are your artificial flowers and plants UV resistant?
We do not have specific information on UV resistance for all our products. Please contact our customer service team for more details about specific items.
Do you offer customization or personalized products?
We do not offer personalization of individual products. However, we can create a tailored bundle for you at the best price if you email or call us.
What payment methods are accepted?
We accept all major credit and debit cards. Additionally, we offer partial payment options such as Klarna and Clearpay.
Is it safe to use my credit/debit card on your website?
Yes, our website uses secure payment gateways and encryption to ensure your payment information is protected.
Can I get an invoice for my order?
Yes, an invoice will be automatically sent to your email after your purchase.
Do you offer any discounts or promotions?
We regularly offer discounts and promotions. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.
How do I place an order?
Orders can be placed directly through our website. Simply add items to your cart and proceed to checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled before the delivery is scheduled and the product is collected.
What should I do if I encounter an error while placing an order?
If you encounter any issues while placing an order, please contact our customer support team for assistance.
Can I save items in my cart for later?
Yes, you can add items to your cart and they will be saved for later as long as you are logged into your account.
How long will delivery take?
Standard delivery takes 3 to 5 working days within the UK. Express delivery options are available at checkout.
Do you ship internationally?
No, we currently only deliver within the UK.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email.
Do you offer same-day delivery?
We currently do not offer same-day delivery.
What if I am not home when my delivery arrives?
If you are not home, the delivery company will leave a card with instructions on how to arrange redelivery or where to collect your package.
What is your return policy?
Returns are accepted within 7 days of delivery for non-perishable, non-fragile items. Fragile items are non-refundable.
How do I return an item?
To return an item, please contact our customer service team to initiate the return process.
Will I receive a full refund for returned items?
Refunds are issued for the purchase price of the item, excluding shipping costs.
What if my order arrives damaged?
If you receive a damaged item, please contact us within 24 hours of receipt to arrange a return or replacement. Fragile items are excluded from refunds.
How can I contact customer support?
You can contact our customer support team via email or phone. Our contact details are available on the website’s Contact Us page.
What are your customer service hours?
Our customer service team is available from 9 am to 6 pm, Monday to Friday.
Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.
Do you offer any tutorials or guides for using your products?
Yes, we provide DIY guides, tutorials, and inspiration galleries to help you make the most of our products.
How can I stay updated on new products and promotions?
Sign up for our newsletter and follow us on social media to stay informed about new products, special offers, and promotions.
Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points on purchases and redeem them for discounts on future orders.
Can you provide a quote for large orders?
Yes, we can provide quotes for large orders. Please contact our sales team with your requirements for a detailed quote.
Do you offer trade accounts for businesses?
Yes, we offer trade accounts for businesses with benefits such as bulk discounts and dedicated account management.
Can you help with event planning and setup?
We offer consultation services for event planning and can provide setup assistance for large events. Please contact our customer service team to discuss your needs.